1. INTRODUCTION TO THE TOOLKIT

   • About the Toolkit
   • Toolkit Contents
   • Using the Toolkit
   • Case Study Background

2. INTRODUCTION TO EVALUATION

   • Defining Evaluation
   • Purpose of Evaluation
   • Types of Evaluation
   • Challenges to Conducting an Evaluation

   • Who Should Conduct the Evaluation

     • Assessing Readiness
     • Using a Team Approach
     • Using External Evaluators

   • Considerations for Planning

     • Human Subjects Protections
     • Cultural Competency
     • Budgeting for Evaluation
     • Working with Funders

   • Framework for Evaluation

     • Framework Components
     • Evaluation Standards

3. PLAN YOUR EVALUATION

   • Step 1: Engage Stakeholders

     • Engage Stakeholders
     • Identifying Key Stakeholders
     • Engaging Stakeholders
     • Tools and Resources

   • Step 2: Develop a Logic Model

     • Develop a Logic Model
     • What is a Program Description?
     • Introducing Logic Models
     • Creating a Logic Model for Evaluation
     • Tools and Resources

   • Step 3: Focus the Evaluation

     • Focus the Evaluation
     • Decide What to Evaluate
     • Develop Evaluation Questions
     • What Are Indicators?
     • Start the Evaluation Plan
     • Tools and Resources

   • Step 4a: Plan Data Collection

     • Plan Data Collection
     • Identify Data Sources
     • Select Data Collection Methods
     • Tools and Resources

   • Finalize Your Evaluation Plan

     • Identify the Person Responsible and a Timeline
     • Review Your Evaluation Plan
     • Tools and Resources

4. IMPLEMENT YOUR EVALUATION

   • Introduction
   • Review Your Evaluation Plan

   • Step 4b: Collect Data

     • Design Data Collection Instruments
     • Additional Considerations in Data Collection
     • Tools and Resources

   • Step 5: Analyze and Interpret Data

     • Analyze and Interpret Data
     • Organize the Data
     • Analyze the Data and Synthesize Results
     • Interpret the Results
     • Identify Limitations
     • Tools and Resources

   • Step 6: Share Results

     • Share Results
     • Develop Recommendations
     • Communicate the Findings
     • Follow-up
     • Tools and Resources

Cultural Competency

Your evaluation activities should be sensitive to the cultures of the different groups you are working with. We have included a list (see sidebar, "Cultural Competency Checklist") to help you think about ways to make your evaluation appropriate for diverse stakeholders.

Cultural competency can be increased by engaging stakeholders. A collaborative, participatory approach to evaluation will ensure that you are answering questions that are important to your stakeholders, including the clients your serve, your staff, board, partners and funders. The process of engaging your stakeholders is discussed in the "Engage Stakeholders" section.

Cultural Competency Checklist

Cultural Competency
Cultural competency refers to interacting with people in a way that is appropriate to their culture. It requires people to be aware of their own worldviews and attitudes towards other cultures, have knowledge about the worldviews and attitudes of other cultures, and be able to effectively communicate across cultures. Among providers of health-related services, cultural competence is crucial to offering effective care and services to clients/patients. Culturally competent organizations have a defined set of values, principles, policies, and structures that enable staff to work effectively cross-culturally.

Adapted from: Cultural competence (n.d.) In Wikipedia. Retrieved October 28, 2011.